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To ease your buying our Videos Shop offers to you:
A classification according to Categorie,
running from Fiction to Animated Movies. When
selecting a category, you will obtain a list of videos classified under
the selected category.
To receive
more information about the video of your interest, click over it and will
appear a larger image with the following information: Title,
Price, Director, Interpreter, Synopsis, Language and Norm in which it
is available.
Shopping Cart
You may check your Shopping Cart anytime you wish and perform anyone of
the following actions:
Carrying
on your navigation through the shop, to select other items by pressing
''Atrás/Back'' button.
Changing
the quantity of units chosen of an item, for this you must substitute
the number in the box "Cant. / Q´ty." for the one you wish, and then press
the button "Actualizar / Update". If you wish to completely eliminate
an item of your Shopping Cart, just take out the check mark in the box
"Confirmar / Confirm" and then press the button "Actualizar / Update".
Fully canceling
the order, for doing this just press the button "Cancelar orden / Cancel
Order".
Starting
the payment process, for doing this you must press the button "Ir a pagar
/ Go to Pay".
To decrease
risks by both parties and to speed delivery the Shopping Cart is designed
for a maximum of twelve units, so, if you wish to get a higher amount
you must do several orders. It is to say, you must pay the 12 early units
and then enter again to www.soycubano.com
and start a new process of purchase. For Wholesale purchases, contact
us.
Online
Payment and Security Policy
We accept VISA and MASTERCARD. Transactions will appear in your account as DISCUBA.COM and they are completely secure. They are made by an SSL connection, so, all the information you give us, corresponding to your credit card, other personal data and purchased items are fully protected.
SOYCUBANO does not keep information of your credit card and the remaining is only used to make its own market analysis. As a rule this information is neither offered nor sold to third parties, and when, is eventually necessary to refer it on limited circulation documents, it is made on attaches and in percentual terms.
Buying in any shop of www.soycubano.com, you may occassionaly receive an e-mail from us informing you on temporal rebates, on new departments or products. If you do not wish to receive this information, please send us an e-mail and write in Subject: Unsuscribed.
Shipping
The Shop is offering the choice of sending your request to the address you write in the form during the purchasing process, which could differ from the address appearing on your credit card. Together with the address we need a phone number to contact the customer which is indispensable for the shipping of the merchandise.
To carry out the shipping of your request, you can choose the sending through the Express Service (DHL or COPA COURIER) and International Postal Mail. It`s important to know that if you are making a purchase of diverse items to be sent to the same address is possible to receive the merchandise in two separated packages. This process is made with no extra-charge in case it may be required.
Delivering through Express Service: We have very competitive rates for this choice, so we recommend you to compare and analize how much will you pay via International Postal Mail and how much if use Service Express.
DHL and Copa Courier services are used in this type of express delivering. DHL is used for the world territory except for USA, which is covered by Copa Courier.
This express service is offering all guarantees including a faster delivering. The maximum delivering period is up to 12 working days since the purchasing date; after this time you have the right to ask to ventas.videos@soycubano.com a new shipping or the refund of your money with no charge.
Delivering via International Postal Mail: Sending is certified with acknowledged receipt.
Shipping through this procedure can take up tom 45 days, since the purchasing date. After this period of time, if you have not received the merchandise, you have the right to ask to ventas.videos@soycubano.com for a new shipping process, free of charges, or the total refund of your money.
SOYCUBANO is not responsible for the expenses regarding to tariffs belonging to each country at the moment of receiving the merchandise, in case it may occur.
Returns and Replace Policy
In case you have not yet received your order after the established period for each shipping modality (International Postal Mail or Express Service), mail to ventas.videos@soycubano.com and we will send you a new shipping with no cost at all.
Customer should request via email the cancelling of your order and the refund of your money provided that it has not yet entered the dispatching or shipping process.
If you receive a damaged item with responsibility on SOYCUBANO, we will replace it with no charge at all. For this procedure you must claim within the first 7 days after you receive the merchandise and this item must be returned to SOYCUBANO.COM
In case of any non-predicted trouble, please email us. We will surely find a friendly, quickly and adequate solution for both parties.
We will appreaciate any suggestion that may help us to improve SOYCUBANO´s products or services and their presentation in our site.
You may contact us at:
E-Commerce Agency Artex S.A.
Calle 10, No.317, Apto.1
Playa, Havana, Cuba
Phones: (537) 204 0813 / (537) 204 0814
Fax: (537) 204 2033
Email: ventas.videos@soycubano.com
Teresita Espino González
General Manager
Email: teresita@soycubano.com
Mayelin Martínez Rodríguez
Commercial Manager
Email: mayelin@soycubano.com
Discuba.com
50 Richmond Street East, 2nd Floor
Toronto, Ontario, Canada. M5C-1N7
Phone: 1-416-981-3334
Fax: 1-416-981-3355
Email: discuba@microlatin.com
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